At Orchid Republic, we believe every arrangement should bring you exquisite joy. If there’s ever an issue with your order, we’ll be happy to provide a suitable replacement. Refunds are only possible if the order has not yet been processed. Please ensure your shipping details are accurate, as we cannot be responsible for incorrect addresses. Substitutions may occur due to seasonality or availability, but we always guarantee equal or greater value. For complete details, please see our Return, Refund, and Exchange Policy.